To help our customers even better, we can offer remote support. When it is not possible to solve the problem yourself, our helpdesk can remotely take over your computer. TeamViewer is required to remotely take over your computer.
Install TeamViewer.
On the homepage of your environment, you can click Support on the left-hand side. Then click the "TeamViewer" tile.
You will then arrive at the screen below. A file will now be downloaded automatically. When you open this installation file, TeamViewer will be installed on your computer.
Give access to an Agromanager employee.
Type "TeamViewer" in the search bar of your computer and then open the app by clicking it.
You will then receive an ID and password. When you are on the phone with one of our employees, they will ask for these details to connect to your computer.