Unfortunately, it can sometimes happen that a label printer encounters problems while printing (harvest) labels. If this happens, please feel free to contact our support department if you are using an Agromanager label printer, and we will help you as quickly as possible! Alternatively, one of the topics below may help you in case of an urgent printing issue.
1 - I cannot find my printer
If you CANNOT select your printer from the list in the print preview when printing labels, please check the following:
- Check whether the printer is switched on; an indicator light should be on
- Check whether all cables are connected correctly
- Check whether your computer's USB port is defective by connecting the printer's USB cable to another USB port on your computer
If the printer is still not visible after checking the points above, restart both the computer and the printer. In many cases, this solves the problem.
2 - Documents remain stuck in the print queue
Check the print queue in the printer settings. To do this, go to Settings on your computer -> search for Printers & Scanners -> open the relevant printer -> click Open print queue. If you see documents in the queue that are not being printed, you can cancel these jobs using the 3 dots (...) in the top-right corner. Then restart both the computer and the printer, briefly disconnecting the printer from the power supply.
3 - My Agromanager labels are not printing correctly.
If labels are not printed correctly, it is important to check the printer settings for the print dimensions. To do this, go to Settings on your computer -> search for Printers & Scanners -> open the relevant printer -> click Printing preferences, the screen below will open
Settings for harvest labels:
Make sure the width and height are set to 102 * 102 mm and that Labels with gaps is selected as the media type.
Then click Print Options in the menu on the left. Check whether the settings are configured as shown in the image below. Make sure the Margins are set to 0!
Settings for pallet labels:
Make sure the width and height are set to 102 * 150 mm and that Labels with gaps is selected as the media type.
Then click Print Options in the menu on the left. Check whether the settings are configured as shown in the image below. Make sure the Margins are set to 0!
Settings for package labels:
Make sure the width and height are set to 57 * 20 mm and that Labels with gaps is selected as the media type.
Then click Print Options in the menu on the left. Check whether the settings are configured as shown in the image below. Make sure the Margins are set to 0!
4 - The printer prints blank labels
If blank labels are being printed, first check the printer settings described in point 2 above. If these are correct, check whether the printer's sensor has moved. For the standard package, pallet and harvest labels, the sensor should be positioned in the centre of the printer. See the image below:
If you have checked both the settings and the sensor and blank labels are still being printed, you can calibrate the printer:
- press and hold the pause button and X button (the outer buttons) at the same time and wait for the printer to respond (+- 2-3 sec)
- the printer feeds 1 label => the calibration is now complete.